Please keep in mind that we are a small business, so each product is made to order. At this current time: returns, refunds and exchanges are not permitted due to the nature of our products. All items are handmade, so please thoroughly check the ingredients prior to purchasing to avoid any complications!
Thank you for understanding!
1. Orders are shipped weekly every Saturday (If an order is placed on a Friday, it will be shipped out the following week— not the next day).
2. Once your order has been dropped off at the post office, please allow 24 hours for your tracking number to be updated.
3. Please allow up to one week minimum (two week maximum) for your item to be processed and made before shipment. If there is any further delay in your order, we will be sure to contact you ahead of time. Exceptions may be made only to pre-order items, in which case the email you receive will include the date your item(s) will be shipped out on!
4. All orders are shipped via USPS and should arrive between 2-5 business days.
5. Orders can only be shipped to the address provided; if an address is entered wrong and item is sent to the wrong location, customer will be required to repay for Shipping & Handling. Shipping is non-refundable.
6. Broken and damaged packages are insured through USPS, but lost or stolen packages are not. Cocosis Naturals is not responsible for these, so if any such incident should occur, please contact your local USPS office to resolve the issue. If an item is damaged upon arrival, please contact us using the form on our CONTACT page. Be sure to include "Damaged Item" in the subject line, with photos of the damaged item(s), proof of purchase, and your order number— We will try our very best to resolve the issue and file a claim with USPS.
7. If, for any reason, you decide to cancel your order, you will have 24 hours to do so and there will be a $5 restock fee taken from your refund. Once the 24 hour margin has passed, your order will be processed and can no longer be cancelled.
8. Our business hours are Monday-Friday (excluding holidays) from 9 am-6 pm. If you send us an email, please allow up to 24 hours for a reply, within these hours!